Dr. Raymond Fernando

Dr. Raymond Fernando

  • B.Com (University of Ceylon)
  • Post-Graduate Diploma in Tertiary Education - University of South Africa
  • Diploma in Post School Education - Technikon RSA
  • Diploma in Rural Social Leadership: Xavier University - Philippines.
  • Practitioner Certificate in Neuro Linguistic Programming.
  • Certificate in Time Line Therapy Training
  • Certificate in Call Centre Whitieria Community Polytechnic.
  • Open Polytechnic of New Zealand: Certificate in Adult Education.
  • B.Ed( Tesol ) Massey university ( current ).
  • Certificate in Medical Transcription ( Level 4)
  • SPELD Certificate in Teaching Special Needs Children.

Key Qualification

  • Over 25 years of practical, broad-based teaching experience, with a realistic understanding of class-room constraints and opportunities
  • Track record of responsibility for result-oriented, customer focused involvement with clients from diverse age groups and cultures.
  • Acknowledged talent for translating complex concepts into language suitable for the audience.
  • A constant desire to raise the standard of service by making use of resources available both in the immediate environment and outside.

Career Achievement

  • As a Quality Coach/ Trainer in a Contact Centre
  • Designed and conducted various training sessions to meet team requirements. e.g. Six Thinking Hats based on the book by Edward de Bono.
  • Conducted personal goal setting, motivation and self management sessions for new entrants to the call centre.
  • Conducted team building games during the annual team planning days.
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